Elegance Life Return Policy

At Elegance Life, our priority is your satisfaction. We carefully inspect each product before shipping to ensure you receive only the highest quality items. However, if you find it necessary to return a product, please review our return policy outlined below:

 

RETURN WINDOW

We offer 7 days easy returns from the date of delivery, so you have plenty of time to decide if your purchase is right for you.

 

RETURN ELIGIBILITY

To be eligible for a return, the product must meet the following criteria:

  • The item is unused, unwashed, and in its original condition.
  • The security seal and price tag must remain intact and not be detached.
  • You must record a video of the product from the moment of delivery through the unboxing process. This video may be requested for verification purposes.

 

DEFECTIVE OR INCORRECT PRODUCTS

We accept returns for defective, damaged, or incorrect products. If you receive a product that meets these conditions, please initiate a return as soon as possible.

 

RETURN PROCESS

  1. Contact Us: To initiate a return, please reach out to us via one of the following methods:
  2. Return Pickup: Upon receiving your return request, we will arrange a return pickup. Please ensure the product is packed securely to prevent any damage during return transit.
  3. Quality Check and Refund: Once we receive the returned product, we will conduct a thorough inspection to confirm it meets our return criteria. If the product passes inspection, we will process a refund to the original payment method within 7 days of receiving the return.

 

INTERNATIONAL RETURNS

For international returns, customers are responsible for the return courier charges.

If you have any questions or need further assistance, please feel free to contact us. We are here to help!

Thank you for choosing Elegance Life!